Beschreibung: The tasks tendered in this service contract relate to ARILA"s state-citizen relationship
component (Output 3), which contributes to improving vertical social cohesion through
improved state-citizen dialogue and improved basic service delivery. The main target
groups of the measures foreseen under this assignment are local government representatives
from the Governor"s Office, municipalities, and relevant line Directorates. In addition,
community representatives and civil society actors will be targeted. The services
to be provided by the contractor aim at improving the target group"s knowledge about
citizen participation methods and approaches, information and complaints services
and processes to improve administrative actions for better basic service delivery.
The contractor is responsible for the provision of relevant short-term trainings for
selected local administrative and civil society profiles. Moreover, the contractor
is expected to closely cooperate with the Governor"s Office, municipalities, and relevant
line ministries and to build on already existing structures whenever possible. In
detail, the contractor will be responsible for the preparation, implementation, and
monitoring of five Work Packages (WP): Work Package 1 (WP 1): Developing a detailed
needs-based implementation strategy The work package 1 shall provide GIZ in-depth
understanding of the upcoming implementation phase based on assessments and mapping
required for the implementation concepts of work packages 2-5 and recommendations
that will ultimately result in an inception report. Work Package 2 (WP 2): Developing
and implementing both digital and analogue citizen participation formats for municipal
administrations and selected service directorates The objective of this work package
is to strengthen municipal administrations and selected service directorates in their
capacities and abilities to design and offer improved citizen participation processes
and to support access for Anbari citizen to participation, especially for women and
other vulnerable groups. This work package aims at developing participation formats,
to build the selected partners" technical and organisational capacities necessary
for this purpose, and to facilitate implementation of these formats together with
relevant stakeholders. In addition to the development of participatory formats, the
contractor is to provide subject-specific trainings and organisational development
support. Based on WP 1 and the selected formats, needs-based and tailor-made capacity
development measures (both organisational and technical) for selected partner structures
shall be identified. Work package 3 (WP 3): Strengthening capacities of civil society
actors for advocacy, dialogue and participation This work package aims to enhance
the professional expertise and technical capacities of civil society actors in Anbar
and to sustainably improve their organisational functionality and performance with
regards to advocacy, dialogue and participation. Special focus shall be given to women
and other vulnerable groups. While WP 2 focusses on local administrative structures
and the introduction of participation formats/processes, WP 3 focuses on strengthening
and enabling civil society actors to effectively participate in these formats, mainly
through capacity development/training. The thematic focus of the capacity development
is therefore on enabling key civil society actors to identify, promote, raise awareness
around and advocate for community or constituencies needs and challenges and to enter
into dialogue around those needs and challenges with the relevant administrative structures
and with their communities. Work Package 4 (WP 4): Developing and implementing information
services and complaints mechanisms and introducing relevant processes for improved
administrative action To improve the availability of and access to information of
services offered by municipal administrations and selected service directorates, this
work packages aims at developing and implementing at least two information services
and to strengthen the selected partners" technical and organisational capacities necessary
for this purpose. In close coordination with targeted partner structures, the contractor
is expected to either reactivate and/or update existing or to newly develop at least
one digital (e.g. a social media, web presence and user interface, app) and one analogue
information service (e.g. information desk) which can be applied in all three districts.
Furthermore, the work package aims at enabling administrative structures to set-up
complaints mechanisms and to respond to received complaints e.g. by aligning their
administrative structures and processes with the final objective to improve basic
service provision. Work Package 5 (WP 5): Supporting municipal administrations and
selected service directorates in offering services tailored to women"s and other vulnerable
groups" needs To improve the availability of and access to services offered by municipal
administrations and selected service directorates for all population groups, this
work package aims at supporting governmental partner structures in tailoring their
services to the needs of women and other vulnerable groups. Based on the identified
needs and the review of existing services offered by municipal administration and
service directorates in WP 1, the contractor is now to select at least 15 services
to be either revised/adjusted and/or newly established in order to increase their
inclusiveness and/or to tailor them to and align them with the identified needs of
women and other vulnerable groups. Examples of tailored service offers include protected
spaces for social interaction, social/ economic participation measures, options for
training and income generation, but also measures aimed at men, for instance to raise
their awareness for women"s needs or to reduce gender-based violence.